Reflex In-Store Logistics enhances the customer experience, saves you time, and frees up your sales advisors to focus on what they do best. The all-in-one system lets you see real-time inventory level and restocking information, quickly locate products, and manage online orders and returns.
A time-saving solution that drives retail outlet performance
Sales support tool
Fully mobile solution
Efficient order preparation
Real-time stock visibility
Reflex In-Store Logistics can be used anywhere in the store, making life easier for your sales assistants and helping them deal with customers more efficiently:
- Get accurate, real-time inventory information: sales area, storeroom, restocking
- Quickly see where products are located, either in the sales area or in the storeroom
- Prioritize online orders and reservations and process requests more efficiently
- Get a clear picture of upcoming orders, deliveries and shipments: click & collect, drive-through collection, home delivery, etc.
- Efficiently manage returns and get items back on the shelf quickly
Reliable inventory information
Reflex In-Store Logistics gives your sales assistants a comprehensive, real-time picture of inventory availability and location, so they can quickly find a workaround solution if something is out of stock (requesting replenishments, finding another store where the item is in stock, or offering an alternative product, for example).
A better relationship with customers
Reflex In-Store Logistics makes a real difference when it comes to the customer experience. Your sales assistants have a comprehensive, real-time picture of online orders and reservations, as well as inventory availability and restocking volumes and lead times. And our solution lets you manage store returns efficiently.
Efficient online order and reservation management
Reflex In-Store Logistics shows online orders and reservations and prioritizes them according to urgency (collection or delivery in 1 or 2 hours, or longer). And because your sales assistants have an accurate picture of inventory levels and product locations in the sales area and storeroom, they save time preparing customers' orders.
Management of store performance
The integrated reporting module makes it easier to manage store performance, covering metrics such as stock-out rate, order preparation service rate, and employee performance. As with all Reflex range solutions, In-Store Logistics interfaces with other applications such as your ERP, e-commerce platform, checkout and store management software, Warehouse Management System (WMS) and Transport Management System (TMS).